Effective Communication

This 2-day course is designed for management. It focuses on where companies are losing money as a result of ineffective communication and provides a number of strategies to make your communication more effective as a money saving tool. We learn how to listen actively and gather information enabling us to make well informed decisions. We take a look at barriers to communication and learn how to remove them and further influence competent behaviour within the team as we build rewarding relationships. We also use effective communication to identify areas where responsibility and accountability have not been taken and provide strategies that improve on efficiencies and effectiveness to enhance performance and profit.

IS THIS THE COURSE FOR YOU?  This “Effective communication” course is compact and provides managers with all the skills and strategies necessary to become effective leaders. It not only empowers you to become an extremely effective leader it also teaches you how to empower others to become self-motivated. On this course you will learn:

• Why we all view the world so differently and how this drives our behaviour
• What motivates us to action and how we break down the barriers in order to influence and persuade
• How to identify areas where accountability and responsibility have not been taken and then deliver on efficiencies and effectiveness through effective communication to enhance performance and profit. 
• How we gain mutual understanding and trust in order to build rewarding relationships. 
• How to select the correct medium to convey messages unequivocally. 
• Understanding how best to gather information and clarify any deletions distortions and generalisations
• Enhancing face-to-face liaison through active listening and nonverbal communication

The reasons for poor communication can be too numerous to detail. However, when the interaction fails, there is often an emotional cost which frequently leads to a business cost. So, if you want to avoid the blame culture and become an effective leader of a team you can. All you have to do is attend this course and learn to communicate effectively.

COURSE BENEFITS:

Ω Greater understanding of self & others      Ω More confidence
Ω  Effective Communication                         Ω Increased performance
Ω  Mediation Skills                                      Ω Conflict Resolution (minor)  

COURSE CONTENT:

PERCEPTION

In this lesson we find out how we process information and why we all view the world so differently. Our unique view of the world can be a barrier to communication and therefore we need to learn how to overcome barriers through understanding and effective communication.

UNDERSTANDING HOW OTHER PEOPLE COMMUNICATE

In this lesson we discover all the different subliminal messages people use to protect themselves whilst communicating. This provides us with sufficient information to effect change through self-motivation and effective communication. 

METHODS OF COMMUNICATION

In this lesson we are introduced to the ‘WANT’ business model. This model allows us to identify with the benefits and shortcomings of 4 different methods of communication for conveying information appropriately. 

NONVERBAL COMMUNICATION

In this lesson we discover how people process information even without the need for speech which empowers us to become more influential. We also learn body language and the signals that differentiate between what is being said and what was meant.

MANAGING COMMUNICATION - RESPONSIBILITY

In this lesson we learn how to discover the areas where accountability and responsibility have not been defined and then apportion responsibility through consultation, planning, operating, testing and committing to a new process that leads to efficiencies, greater effectiveness and enhanced returns. 

ELICITING INFORMATION

In this lesson we begin to understand how best to gather information and clarify any deletions distortions and generalisations. This will empower us to communicate more effectively because ‘the meaning of the communication is the response you get’! 

ACTIVE LISTENING

In this lesson we learn about active listening through the business model EARS. We start by learning how to create the right environment and then we learn how to encourage meaningful communication to get to the root of an issue through compassion and empathy. This model helps build relationships and understanding.

BUILDING RELATIONSHIPS AND INFLUENCE

In this lesson we find out the benefits of reducing the perceived unconscious differences between ourselves and others. It is the starting point of any influencing strategy and is achieved through both verbal and nonverbal communication. We find the positive solutions in every context so people become self-motivated and more effective. 

COURSES CALENDAR here We provide professional training courses at Woolsgrove Court, the Alps or at locations of your choosing. So, why not take a minute now and look at our course programme. It is by no means exhaustive and we offer courses with flexibility so that they can be adapted to meet your specific requirements. The Calendar here  provides all the basic information you need. To gain the course overview and links to maps you are advised to select full screen and click on the event with your cursor. Alternatively, you might like to just relax and enjoy the experience of a great day's training in mid-devon this year and plan for the FREE Winter Sports package next year.

LOCATION: WOOLSGROVE COURT OR a location of your choosing

TRANSPORT:

Private Transport;  Woolsgrove Court provides spacious free parking and is easily accessible by private transport from the A377, Morchard Road. See map.

Public Transport;   Woolsgrove Court on the Morchard Road is serviced by both rail and bus links to Exeter, First Great Western and Stagecoach respectively. Barnstaple is only linked by rail and all rail timetables are accessible here. The timetable for the number 50 bus which links Morchard Road to Exeter is here. The journey from the drop-off-points  to Woolsgrove Court is over tarmac that is level and no more than 300M distant.

ACCOMMODATION:  

If you are one of many people who travel great distances to attend our courses - Welcome! Hopefully, some of you will have booked your accommodation prior to course commencement or you are now looking to make a reservation. As the choice of accommodation in Devon is exceptional and local knowledge can also be beneficial. I am offering you details of 3 accommodations nearby. Two of them are located in Morchard Bishop and the other is at our Training venue Woolsgrove Court.  The London Inn and the Devonshire Dumpling both serve hearty portions of food and traditional ales with devonshire hospitality.

Woolsgrove Court our impressive training venue also offers 'Organic Bed & Breakfast' set in 5 acres of lush green countryside and can be booked separately by ringing Sylvia on 01363 84226.

Shippens is another Bed & Breakfast located, 2.5mile distant, in the picturesque village of Morchard Bishop. Mrs Doris Snell is the proprietress and takes bookings by telephone on 01363 877424.

Saddlers Cottage is also located in Morchard Bishop and offers Bed & Breakfast accommodation in the longest terraced row of thatched cottages in UK. The proprietors are Mr & Mrs Brian Kyle whom are contactable on 01363 877410